Cancellation Policy

In order for you to receive the appropriate care you require it is necessary to book your appointment times.

Please ensure you arrive on time, as our practitioners do aim to run to their schedules as much as possible, therefore arriving late could result in your treatment time being reduced. If for some reason you are going to be delayed please notify us as soon as you can.

Follow up appointments are timed to your needs through recommendation by your practitioner.  It is therefore advisable that should you need to reschedule an appointment that you give as much notice as possible, so as we can provide you with the most appropriate alternative appointment.

We provide a text or call to remind service forty-eight hours prior to your appointment.  This service works very effectively, however, it has come to our attention that not all of our patients/clients would like this service.  Therefore we now ask if you do not wish to receive a call or text please tell our receptionist that you wish to opt out as it is by no means our intention to interfere.

Individuals who do not attend their booked appointments will be asked to pay the full cost.  Similarly this will also occur if unreasonably late cancellations are made i.e. less than twenty-four hours notice.